Last Updated: 3 July 2026

Paige Cross trading as Cross Country Management is committed to protecting your personal information and handling it with care.

This policy explains what we collect, why we collect it, how we use it, and how we keep it safe.

What is Personal Information?

We collect personal information to:

• provide our advisory and consulting services to you

• respond to inquiries and communicate about your project

• send relevant updates and resources where you have opted in

• improve how our website and services work

We use your information only for the purpose it was collected, or for closely related purposes you would reasonably expect.

You may unsubscribe from our mailing list at any time by following the link in any email we send, or by contacting us directly.

Third Parties

We do not sell, rent, or trade your personal information.

We will not disclose your details to third parties except where it is necessary to deliver a service you have engaged us for, or where required by law to do so.

Where we use third-party tools and platforms (such as email, scheduling, or document management software) to deliver our services, those providers are selected carefully and are only given access to the information they need to perform their function. We do not authorise them to use your information for their own purposes.

We may use aggregated, de-identified information (with no reference to you personally) to understand how our services are used and to improve them.

Artificial Intelligence

Where we use AI tools to support our work, we do so under our internal AI Use Policy. We do not enter your personal or confidential information into public or unapproved AI tools. Any AI use that meaningfully contributes to work delivered to you will be disclosed.

Security

Your personal information is stored securely and protected against misuse, loss, and unauthorised access. We take reasonable steps to ensure this protection is maintained.

Client files are retained for a minimum of seven years in line with standard professional practice, after which they are securely destroyed or de-identified.

International Transfers

Some of the third-party tools we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in accordance with Australian Privacy Principles. By using our website or engaging our services, you consent to this.

Your Rights

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below.

Policy Updates

This policy may be updated from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.

Contact

If you have any questions or concerns about this policy or how we handle your information, please get in touch.

Cross Country Management | Paige Cross

paige@crosscountrymanagement.com.au

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.